General Terms and Conditions of Sale
The General Terms and Conditions of the Ribrand online store have been drafted in accordance with the Consumer Protection Act (ZVPot-UPB2), based on recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for e-commerce.
The Ribrand online store (hereinafter referred to as "store") is managed by the PUBLIC INSTITUTE RIBNICA HANDICRAFT CENTRE (JAVNI ZAVOD ROKODELSKI CENTER RIBNICA), the provider of products and services offered by the Ribrand online store (hereinafter referred to as "seller").
The General Terms and Conditions define customer rights and the business relationship between the seller and the customer.
Accessibility of Information
(Summary of legislation)
The seller shall make the following information available to customers at all times:
a) data on the identity of the seller (the name and registered office of the company, the registration number);
b) contact information which allows customers quick and efficient communication with the seller (email address, telephone No.),
c) information about the essential characteristics of the goods or services (including after-sale services and warranties),
d) information about the availability of the goods or services (each product or service that is available for sale in the online store should be available within a reasonable period of time),
e) conditions for delivery of the products or provision of the services (the delivery method, place and time limit);
f) all prices must be clearly and unambiguously defined and it must be clear whether they are inclusive of taxes and delivery charges,
g) the method of payment and delivery,
h) the duration of the offer,
i) information about the time limit for withdrawal from the purchase agreement and the conditions of withdrawal from the agreement; moreover, information about the possibility of returning purchased goods and the possible costs incurred by the customer thereby;
j) information about the customer complaints procedure, including all of the data about the contact person or the customer service.
Due to the nature of online operations, the online store’s product range is changed and updated frequently and quickly.
The prices are presented as online prices. An online price is the price that applies to online purchases with a full payment of a pro forma invoice by means of a bank transfer to the seller's current account.
Methods of Payment
The seller accepts the following methods of payment:
a deposit into the current account of the Ribrand online store's manager, i.e. PUBLIC INSTITUTE RIBNICA HANDICRAFT CENTRE, in accordance with the offer/pro forma invoice (the online price applies).
The seller shall issue an invoice to the customer on a durable medium, with itemised costs and instructions on how to withdraw from the purchase and return the purchased items if this is necessary and possible.
The purchase agreement (order) shall be sent to the customer's email address in electronic form.
1. Receipt of order
After an order has been placed, the customer shall receive a notification via email from the seller stating that the order has been received; the notification email shall contain detailed data on the status and content of the order.
After receipt of the order, the customer shall within the shortest possible time be notified about the shipping date.
Customers who require bulk or rush orders are kindly asked to contact the seller via telephone No. +386 1 836 93 31 or e-mail email@example.com.
2. Confirmation of Order
If the customer does not cancel the order, the order is forwarded for further processing. After receiving the order, the seller shall review the order, check the availability of the ordered goods and either confirm the order or reject it providing explanation for doing so. In order to check the data or to ensure the goods are delivered at the specified time, the seller may contact the customer by telephone at the provided contact number. For the delivery of goods that the seller does not have in stock at its own warehouse, the seller shall depend entirely on the supply by its supplier and the time within which the supplier is able to deliver the goods to the seller. The seller shall keep the customer regularly informed of anything related to the delivery of goods via email. In the event of a lengthy delivery period and if the customer does not wish to wait for it, whereof he/she shall inform the seller, the seller shall remove the item(s) in question from the order and refund to the customer any previously paid purchase amount, whereas other ordered goods from the contract shall either be delivered or the entire contract shall be cancelled, whichever the customer prefers. The seller shall accept no liability for any damage that might be caused by lengthy delivery times or by non-delivery of goods which the seller does not have in stock at its own warehouse.
3. Shipping of Ordered Goods
The seller shall prepare the ordered goods for shipping, dispatch them and inform the customer thereof by electronic mail. In the notification email, the seller shall also inform the customer about the returns policy and provide information on contact persons in case of late delivery or a complaint.
Goods come with a warranty if this is stated on the invoice or the warranty certificate. The warranty is valid providing the instructions specified in the warranty certificate are followed and the invoice has been provided. The duration of the warranty is stated on the warranty certificate or the invoice.
Information about the warranty is also provided on the online store’s page with the presentation of the goods. If there is no information about the warranty, goods are either not covered by the warranty or the information is at present not available, in which case the customer can contact the seller who shall make sure up-to-date information shall be provided.
When is a defect deemed to be a factual defect? In particular:
- if the goods do not possess the properties necessary for their normal use,
- if the customer is delivered goods which do not correspond to a sample or model, unless the sample or model was shown only for informative purposes.
In what way is goods' suitability verified?
It is compared with the properties of faultless goods of same type, as well as with the manufacturer's declaration or statements included with the goods.
How to claim factual defects?
The customer shall inform the seller about any factual defects by providing a detailed description thereof; this shall be done at the customer's own expense and within the prescribed time. The customer shall also allow the seller to inspect the goods in question.
In what cases should customers claim a factual defect?
Customers should claim a factual defect when the purchased goods do not come with a warranty. Factual defects must be claimed within the legally prescribed period.
The right to claim factual defects is governed by provisions of the Consumer Protection Act.
Returned items are goods that have been returned to the Ribrand online store and have been found to be defective or have faults (damaged packaging, scratches on the product body etc.). The type of fault(s) and the items' condition are written on each individual item, as well as on the invoice.
Examination of the returned items shall ensure their flawless performance.
Due to this, the warranty period shall be changed and shall also be specified next to each item in the 'Returned Items' category, as well as indicated on the invoice.
Items categorised as 'Returned Items' shall not be returned and exchanged for the same, new item at no extra charge, however, it shall be possible to exchange them for the same or another product of equal value (or by paying the price difference). If a product fails to work, the customer shall be entitled to cancelling the contract within the same time period as the period that applies to all items or warranty repairs.
The seller shall deliver the ordered goods within the agreed delivery time.
The seller’s contractual partner for the delivery of mail items is Pošta Slovenije, however, the seller shall reserve the right to choose an alternative delivery service if the order is thereby fulfilled more efficiently.
The seller shall use appropriate technological and organisational means to protect the transfer and storage of personal data and payments. To this end the seller shall use a 128-bit SSL certificate issued by an authorised organisation.
Personal Data Protection
The seller undertakes to permanently protect all costumers' personal data. The seller shall keep the IP addresses of all visitors to the Ribrand online store, as well as first and family names, email addresses, contact phones, primary addresses and shipping addresses, countries of residence, dates and times of registration and the archives of communication between with customers and the seller.
The seller shall use the personal data solely for the purposes of fulfilling the orders (sending information materials, offers, invoices) and any other necessary communication.
Costumer's data shall in no case be handed over to unauthorized persons.
Protection of personal data shall also be the responsibility of users themselves, who shall see to the security and suitable (anti-virus) software for the protection of their respective computers.
The seller shall contact costumers by means of distance communication only if they do not explicitly object to this.
Advertising electronic messages shall contain the following elements:
they shall be clearly and unambiguously marked as advertisements,
the sender shall be clearly visible,
various special offers, promotions and other marketing tools shall be marked as such. It shall also be clearly set out what the conditions for participation are and the method of unsubscribing from receiving such advertising messages shall be clearly explained;
the seller shall specifically comply with the costumer's request for no longer receiving such advertising messages.
Absolution from Liability
The seller shall to the best of its ability strive to make sure the data provided on its website is up-to-date and accurate, however, product characteristics, delivery times and prices may change so rapidly that the seller may be unable to update the data provided on the website in a timely manner. In the event of this happening, the seller shall notify the customer about such changes and allow them to cancel the order or change the ordered goods.
The seller shall not be responsible for the content of product reviews written by website visitors. Prior to publication, the seller shall review and reject those opinions that contain obvious untruths, are misleading or offensive. The seller shall not be responsible for the information provided as part of reviews and shall not assume any responsibility that results from the information provided in reviews.
Despite the seller's efforts to provide accurate photographs of the goods available for sale, it is necessary to view all photographs as merely symbolic. The photographs do not guarantee product characteristics.
The seller shall have the option of withdrawing from the contract with the customer only if a significant mistake has been discovered (Article 46 of the Code of Obligations). A mistake shall be deemed significant if it relates to the essential characteristics of the subject, to a person with whom a contract is being concluded, if it is being concluded in respect of such person, or to circumstances that according to the custom in the transaction or according to the intention of the parties are deemed to be decisive, as otherwise the mistaken party would not have concluded the contract with such content. This also includes any obvious price-related mistakes.
The seller shall reserve the right to modify the general terms and conditions at any time and in any way, for whatever reason and without prior warning.
Complaints and Disputes
The seller shall adhere to the currently valid consumer protection regulations. The seller shall do its best to fulfil its obligation of setting up an effective system for dealing with complaints and appointing a person whom customers can contact via phone or email in the event of difficulties. Costumers shall make their complaints via e-mail address firstname.lastname@example.org. The complaints procedure shall remain confidential.
The seller is fully aware that an essential characteristic of consumer disputes, at least as far as judicial dispute resolution is concerned, is its disproportion between the economic value of a claim and the costs incurred in resolving the dispute. This is a major barrier to consumers initiating court proceedings. The seller shall therefore to the best of its ability strive to resolve any disputes consensually and amicably.
We wish you an enjoyable shopping experience!
Polona Rigler Grm, managing director